FAQ
Purchase of fabrics
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1. Fabric prices didn’t display |
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Fabric prices will be displayed after registration, which takes up to 2 minutes. Thanks to registration you’ll have an overview of news in our e-shop.
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2. What is the minimum quantity of fabrics taken? |
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The minimum amount of material is 20m = 1 roll. It may happen that we have less stock per roll - on request.
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3. Can I shop with wholesale prices? |
| We are wholesaler’s and we offer fabrics at wholesale prices. This guarantees you the lowest price on the market! |
Selection of fabrics
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4. Not sure about the colour and quality of the fabric? Is it possible to send a fabric sample? |
| Due to computer monitor differences, actual colours may differ slightly from those displayed. It’s possible to obtain a free sample! |
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5. How often do you add products to the e-shop? |
| Every week we put new printed and dyed fabrics into circulation, so it’s advisable to keep an eye on our e-shop. We also offer fabrics regularly at special prices - fabric sales. |
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6. Are your fabrics suitable for children and for medical use? |
| Our printed fabrics meet the requirements for textile products for children under 3 years and for medical use - Oeko -Tex certificate. |
Transport and payment
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7. Do you send fabrics abroad? |
| We distribute fabrics all over the world. The price of transport can be found in the transport pricelist. We use DPD, TNT and DHL contractual partners to transport shipments. |
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8. How long does it take to ship goods? |
| Purchased goods in our e-shop dispatch within a maximum of 24 hours from the order payment. For custom printing, dispatch is handled throughout the production process. |
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9. What are the payment options? |
| Payment can be made by bank transfer or a credit card for more efficient processing. Cash on delivery can be done for Czech and Slovak customers. |
Complaint goods and contact information
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10. Is it possible to claim goods from you? |
| You have 30 days to claim the goods. A legitimate claim is settled by a discount, replacement of goods, return of the paid purchase price or repair in accordance with the relevant Civil Code provisions. More information can be found in the complaints procedure. |
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11. When and where can you contact us? |
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Our sales department is at your disposal every working day from 7:30 am to 3:30 pm.
You can contact us using the contact form in our e-shop or via email eshop@textil.eu or by calling +420 499 311 144. Alternatively, you can visit our store in Dvůr Králové nad Labem.
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