FAQ
Purchase of fabrics
|
1. Fabric prices didn’t display |
|
Fabric prices will be displayed after registration, which takes up to 2 minutes. Thanks to registration you’ll have an overview of news in our e-shop.
|
|
2. What is the minimum quantity of fabrics taken? |
|
The minimum amount of material is 20m = 1 roll. It may happen that we have less stock per roll - on request.
|
|
3. Can I shop with wholesale prices? |
| We are wholesaler’s and we offer fabrics at wholesale prices. This guarantees you the lowest price on the market! |
Selection of fabrics
|
4. Not sure about the colour and quality of the fabric? Is it possible to send a fabric sample? |
| Due to computer monitor differences, actual colours may differ slightly from those displayed. It’s possible to obtain a free sample! |
|
5. How often do you add products to the e-shop? |
| Every week we put new printed and dyed fabrics into circulation, so it’s advisable to keep an eye on our e-shop. We also offer fabrics regularly at special prices - fabric sales. |
|
6. Are your fabrics suitable for children and for medical use? |
| Our printed fabrics meet the requirements for textile products for children under 3 years and for medical use. |
Transport and payment
|
7. Do you send fabrics abroad? |
| We distribute fabrics all over the world. The price of transport can be found in the transport pricelist. We use DPD, TNT and DHL contractual partners to transport shipments. |
|
8. How long does it take to ship goods? |
| Purchased goods in our e-shop dispatch within a maximum of 24 hours from the order payment. For custom printing, dispatch is handled throughout the production process. |
|
9. What are the payment options? |
| Payment can be made by bank transfer or a credit card for more efficient processing. Cash on delivery can be done for Czech and Slovak customers. |
Complaint goods and contact information
|
10. Is it possible to claim goods from you? |
| You have 30 days to claim the goods. A legitimate claim is settled by a discount, replacement of goods, return of the paid purchase price or repair in accordance with the relevant Civil Code provisions. More information can be found in the complaints procedure. |
|
11. When and where can you contact us? |
|
Our sales department is at your disposal every working day from 7:30 am to 3:30 pm.
You can contact us using the contact form in our e-shop or via email eshop@textil.eu or by calling +420 499 311 144. Alternatively, you can visit our store in Dvůr Králové nad Labem.
|
